Senior Moving - Frequently Asked Questions

Call Us: 561.628.3698

QUESTIONS

  1. What are the benefits of using Senior Transition Solutions?
  2. What is CRTS™ Certification and why is it important?
  3. How are you different than a traditional moving company?
  4. What happens at the complimentary in-home consultation?
  5. Will you provide me with a written contract?
  6. How much do your services cost?
  7. What extra services might I need?
  8. I am moving to Florida from out of the state? Can you help?
  9. I want to help my dad with his move to a retirement community but it is impossible with my commitments. I am so concerned.Can you help?
  10. What is Age-In-Place and how are you involved with seniors who are not moving?
  11. What are the benefits of a customized floor plan?
  12. How do I get rid of old financial and tax records?
  13. How do you keep track of all my possessions?
  14. Do I need to be present when you are unpacking?
  15. Are you insured?

ANSWERS

1. What are the benefits of using Senior Transition Solutions?

  • Our methodical and efficient process provides the skills and resources that save time and money, reduce stress, and produce quality results.
  • We are there providing emotional support during your transition.
  • We help identify what to take with you, what to donated or sell, special possessions to gift to family and friends, and “stuff” that can be thrown away.
  • We take the worry and the work out of the entire move process from planning, downsizing to setting up the new home.
  • We coordinate and manage estate sales, household cleanup services, preparing the home for sale, complete estate liquidations, and so much more.
  • We collaborate with our network of trusted and affordable Preferred Community Partners in the areas of moving, interior design, staging, appraisals, home repair, real estate, trash removal, and more to get the job done and ensure a successful move.
  • We have an understanding of the unique challenges seniors face, and are passionate about making the process easier by providing assurance and peace of mind in an otherwise overwhelming time.

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2. What is CRTS Certification and why is it important?

  • In 2004 the Senior Transition Society Council founded the Certified Relocation and Transition Specialist (CRTS™) designation to advance the quality of home transition services, help define industry standards and protect the public as they seek services. In 2006, CRTS™ became the industry standard and moved forward with accreditation. Today there are hundreds of CRTS™ providing assistance to senior clients nationwide.
  • Certified Relocation and Transition Specialists are dedicated professionals who provide a spectrum of moving and age-in-place services for senior clients, their families and caregivers. All CRTS™ are subject to training, testing, security screening and continuing education requirements and adhere to a Code of Ethics and Professional Standards.

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3. How are you different than a traditional moving company?

  • We are Senior Move Managers. We are your project manager, your advocate, keeping your best interests at heart. We plan, organize and execute your move.
  • We hire and supervise the best movers to transport your property.
  • Movers take great care to pack, load, transport, and unload household items. 
  • Unpacking and placement is our specialty and we are proud to say that we a great at what we do!! After the movers have unloaded the truck, we put away the contents. We set up your kitchen, arrange your closets, organize the bathrooms, make the beds, hang the pictures, put books on the shelves, and much more.
  • We are in this business because we have a special commitment to seniors and are sensitive to the emotions involved when moving from a home filled with precious memories.
  • Our mission is to eliminate the chaos and anxieties associated with senior transitions and settle our client into their new home as smoothly as possible.

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4. What happens at the free in-home consultation?

  • We listen to your needs and expectations, discuss timetables, address concerns and answer questions. If you wish to proceed, we return within 24 hours with a detailed plan outlining the services you requested and a no obligation written estimate of the cost for those services.

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5. Will you provide me with a written contract?

  • Before we begin our services, we will provide you with an easy to understand Service Agreement for your signature approval.

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6. How much do your services cost?

  • The entire process begins with a free in-home consultation. We assess your situation and work with you to develop a plan that will get things moving without the stress and frustration that a typical move brings on.
  • Because each service is uniquely tailored to meet the client’s personal requirements and service choices, prices will vary. You select the services that best fit your needs and budget. We provide a no-obligation estimate following the complimentary in-home consultation.
  • We offer a variety of service plans. Our package plans are a great value. However, if one of our service plans don’t meet your needs we can offer a quote based on an “a la carte” hourly rate.

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7. What extra services might I need?

  • Movers
  • Certified appraisers
  • Trash haulers
  • House cleaning
  • Home repair
  • Shredding services
  • Packing boxes

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8. What if I am moving to or from Florida? Can you help?

  • There is a network of Certified Relocation and Transition Specialists (CRTS™) across the country. We would refer a CRTS™ in your current home location who can take care of the pre-move activities. Once the moving truck arrives here, we take over. We collaborate closely with our CRTS™ partner to insure that you get moved and settled into your new life quickly and seamlessly.

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9. I want to help my dad move to a retirement community but it is impossible with my commitments. I am very concerned. Can you help?

  • Absolutely! Many of our clients are the adult children of seniors who want to ease the moving process for their parents. Although family members want to help, it may be geographically impossible. Other obstacles include busy careers, family responsibilities and physical limitations, adding stress to an already stressful situation. We understand and we care.
  • Consider us your onsite advocate and liaison. We provide the physical and emotional support you would if you were able to help. This gives you peace of mind knowing your loved one’s affairs are being handled with the same care and attention to detail as you would.
  • We work closely with long-distance family members and will keep you fully informed every step of the way. Many of our clients have said they feel like we are family by the time we complete their move and we are happy to fill that role.

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10. What is Age-In-Place and how are you involved with seniors who are not moving?

  • Many seniors want to live longer in their present homes and may require an array of services to support their independence. We can be a valuable asset by performing a thorough assessment of the home, helping to develop a plan, and hiring, coordinating, and overseeing the various contractors who perform the necessary renovations for them to comfortably and safely age-in-place.

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11.What are the benefits of a customized floor plan?

  • Preparation is the key!! And, there’s nothing like a great floor plan to take the guesswork and stress-work out of creating a welcoming, comforting sanctuary from the moment you walk into your new home.
  • Our floor plan design service is a wonderful tool and great fun too! We measure your new home as well as the furniture you’re taking with you. Then, we work together to determine your favorite arrangement.
  • A floor plan is especially useful on moving day. The movers love it!

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12.How do I get rid of old financial and tax records?

  • First, consult with your accountant for recommendations on what to keep. It is safer to shred financial documents than simply discard them. If you have a large amount of documents  we can arrange a shredding service to come to your home.

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13. How do you track my possessions?

  • We ask our clients to identify valuable possessions which we photograph. We ask clients in find a secure location for valuable items. All possessions that will be distributed to relatives, friends and charities are photographed and documented.

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14. Do I need to be present when you are unpacking?

  • Many clients choose to leave for a day or two and return to find everything in its place. At the end of this process you will enter your new home reassured to see that the beds are made, pictures are hung, and your kitchen is set up.
  • Gone are the burdens of a large house, yard maintenance, lots of useless accumulated “stuff”, and household worries. You are now free to relax and look forward to your new lifestyle.

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15. Are you insured?

  • We carry General Liability insurance and will present proof of our insurance during the free consultation.

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For more information or a free in-home consultation call or email us:
 

561-628-3698
kh@stsNoStress.com

WE ARE CERTIFIED AND INSURED

WHAT MAKES US SPECIAL....


Karen Harvey, owner is a Certified Senior Relocation and Transition Specialist and a member of the National Association of Senior Move Managers.

We are certified and insured.

We love what we do!!