Estate Sales - Frequently Asked Questions

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“Often, the hardest step to take is the first step. You're not alone. We understand. We care. We can help!”

QUESTIONS

  1. What is an estate sale and what items do you sell?
  2. Where do you start?
  3. How much time is required to prepare for an estate sale?
  4. What do I need to do to help?
  5. How do you get buyers to attend my sale?
  6. What are your fees?
  7. What extra services might I need?
  8. Can I change my mind and keep an item once you start organizing the sale?
  9. What if I decide not to follow through with the sale?
  10. What about larger sale items like cars, boats and other motorized vehicles?
  11. How do I know how much our antique grandfather clock is worth?
  12. What if we can’t locate an item we thought should be in the home?
  13. How do you protect my protect my property?
  14. Do you have insurance?
  15. Do you typically sell everything in a sale?
  16. How are the items priced?
  17. Can I be there the day of the sale?
  18. What happens to the items that have not sold?
  19. Do you typically sell everything in a sale?
  20. When will I receive my proceeds from my sale?

ANSWERS

1. What is an estate sale and what items are sold?

  • An estate sale is the liquidation of the personal property of someone who is downsizing, moving, or liquidating the inherited property of a loved one’s household. No antiques or collectibles? That's okay. Everyday household items are extremely popular. Everything in your average house and garage; there is a buyer for everything!! So, don’t throw ANYTHING away until we have had a chance to walk through the home with you.

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2. Where do you start?

  • We begin with a complimentary consultation when we assess the home to ensure an estate sale is the best option. We answer questions and provide details about our services and fees. If interested in proceeding a Service Agreement is signed and we begin working to prepare for the estate sale.

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3. How much time is required to prepare for an estate sale?

  • Typically we start working in the home two weeks prior to the actual event. We begin by creating a photographic inventory. Items are sorted, organized, researched and priced. We bring in tables and shelving for set up. Arrangements are made for advertising, appraisals and clean-up. Our experienced staff will display merchandise to create an attractive buying atmosphere.

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4. What do I need to do to help?

  • Decide what the family wants to keep, remove medications, photos and important paperwork. THAT’S IT!!

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5. How do you get buyers to attend my sale?

  • In addition to newspaper advertisement, we post photos, descriptions and directions on:
  • Our website www.srtransitionsolutions.com
  • Estatesales.net, a nationwide estate sale listing website
  • We promote every estate via an email blast and to our established clients as well as to over 1000 subscribers of estatesales.net.
  • We handout flyers of describing upcoming sales at all of our estate sales.
  • On the days of the event, we post highly visible estate sale signs leading the way to the sale. (City code will dictate any restrictions that may exist in the neighborhood)

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6. What are your fees?

  • Our fees are in the form of a commission percentage of the gross sales depending on the size of estate sale, and quality of merchandise, advertising, and amount of preparation to coordinate the event. We bring our marketing ability, trained staff, people skills, problem solving experience and knowledge of fair market value to insure a successful sale.

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7. What extra services might I need?

  • The following services are not included in our fees but we are proud to recommend one of our Preferred Community Partners:
  • Certified appraisers
  • Trash haulers
  • House cleaning
  • Home maintenance and repair services

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8. Can I change my mind and keep an item once STS has started organizing the sale?

  • We encourage families to remove items of sentimental value prior to entering into the Service Agreement. The Service Agreement is based on the contents of the estate when our assessment is made. Therefore, after entering into a Service Agreement, any items removed prior to the sale will be charged a full commission.

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9. What if I decide not to follow through with the sale?

  • If the sale is cancelled, we charge only for our time and any expenses incurred.

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10. What about cars, boats and other motorized vehicles:

  • We are not licensed to broker vehicles; however, we can help facilitate the sale process between owner and buyer for a flat fee.

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11. How do I know how much our antique clock is worth?

  • We conduct the necessary research to determine an appropriate asking price. For items of value outside our area of expertise, we will arrange for a certified appraiser – one of our Preferred Community Partners to assist in pricing or you may use someone of your choice.

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12. What if we can’t locate an item we though should be in the home?

  • If there are items in the home you were unable to find, let us know. We will notate them on the contract as “NOT FOR SALE”. It is our policy to return any money we find during the estate sale set up.

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13. What do you do to protect my property?

  • Your home and contents are treated with care throughout the liquidation process. We take responsible steps to guard against theft and damage. We maintain a professional yet friendly atmosphere. Staff members are placed throughout the house during the sale. Small valuable items are locked in displayed cases. Also, our employees must pass a security background check before they are hired and finally, our company is bonded.

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14. Do you have insurance?

  • We carry General Liability and Worker's Compensation and we are bonded. We will present proof of our insurance during the free consultation. 

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15. Do you typically sell everything in an estate sale?

  • No estate sale service can claim to sell 100%.  Although, we will typically sell between 80-95%.

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16. How are items priced?

  • We base our pricing strategy on current market value and price items at the top of that range. In an estate sale, an item is worth what someone will pay which is not necessarily what it is worth to its owner. However, it does no good to price things higher than current market value. This will discourage purchases, and leave a house filled with merchandise at the end of the event.

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17. Can I be there the day of the sale?

  • Yes, of course. However, we do not recommend it. Your presence can be intimidating for customers and may interfere with sales. Questions often arise, so we ask that you be available by phone.

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18. What happens to items that have not sold?

  • After the sale we can donate all items to charity. In exchange you receive a donation certificate for tax purposes. Some clients request the remaining items be left in the home and they will dispose of them on your own.

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19. Do you clean the house after the sale is over?

  • We return the premises to the client in broom-swept condition within 48 hours after the sale leaving it empty and ready for real estate showing or closing. If a major cleaning is required we can arrange for a bonded cleaning service – one of our Preferred Community Partners to clean the home.

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20. When will I receive my proceeds from the sale?

  • You will receive a check, less our commission, less agreed upon reimbursable expenditures, receipts for those expenses, and a settlement statement indicating the total amount of the sale, within 14 from the end of sale.

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For more information or to schedule a free in-home consultation call or email:
 

561-628-3698
kh@stsNoStress.com

WE ARE CERTIFIED AND INSURED.